We care about your privacy.
P R I V A C Y P O L I C Y
Last Updated: 24nd September 2024
Bumpy is an online platform, developed and operated by Bumpy AB (Org. no. 559317-9590) which we refer to here as either "Bumpy", "We", "Us" or "Our", that provides users with support, information, recommendations and services related to (in)fertility, including tools for researching and/or contacting fertility clinics and other related providers which we here refer to as our “Services”.
The information that you and others entrust us with enhances our ability to provide more relevant, personalized and helpful Services. We are committed to providing you with helpful information, products and services, curated based on the information you have shared with us and are committed to respecting and protecting your privacy when you use our mobile application or visit our website and/or use our Services.
This Privacy Policy describes how we obtain, use, and process your information. It informs you of the rights you have, how you can exercise them and how you can contact us. It is important that you read this Privacy Policy carefully, so that you are fully aware of how We handle personal information. By using the Bumpy mobile application or website, you agree to the collection and use of information in accordance with this Privacy Policy and confirm that you have read it.
Collecting and Using Your Personal Data
We use your information to provide features of Our Service, to improve and customize Our Service. Personal information may be uploaded to Our servers and/or a Service Provider’s server or it may be simply stored on your device.
Data Usage and Processing
In Our mobile application or website, we may collect and process the following:
Personal Data:
While using Our Service, We may ask you to provide Us with certain personally identifiable information that can be used to contact or identify you. This may include: First and last name, email address, city, country, relevant topics, age or phone number.
Device Information:
We may gather device-specific details like device type, operating system, and unique identifiers for user analytics and app performance monitoring. It may also include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Usage Data:
Usage Data is collected automatically when using the Service. We collect information on how users interact with Our app or Our website, including feature usage, preferences, and behaviors. We may collect pictures and other information from your device’s camera and photo library with your consent.
Information from Third-Party Social Media Services:
We allow you to create an account and log in to use the service through the following Third-party Social Media Services:
Google
Facebook
Apple
If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with your Third-Party Social Media Service’s account, such as your name, your email address, your profile picture or your contact list associated with that account.
You may also have the option of sharing additional information with Bumpy through your Third-Party Social Media Service’s account. If you choose to provide such information and Personal Data, during registration or otherwise, you are giving Us permission to use, share, and store it in a manner consistent with this Privacy Policy.
Personal Information you provide by filling in forms:
Information that you provide by filling in forms on Our app or website. This includes information provided at the time of registering or subscribing to our service. We may also ask you for information when you report a problem with Our app or website. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Details of your visits to Our app or website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP Addresses:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies:
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow websites to respond to you as an individual and can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies (Google Analytics) to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
How We Process Data
Our processing methods aim to ensure data privacy and security:
Authentication:
User data collected during account creation is processed securely through Firebase Authentication, leveraging industry-standard encryption and security protocols.
Analytics:
We utilize Firebase Analytics to process usage data, helping us understand how you engage with the app, track performance, and optimize your user experience.
Contacting Clinics:
When you fill out the clinic contact form, your contact details are shared with clinics to facilitate communication. Clinics can access your contact information through their web portal. Once a clinic has contacted you and marks the inquiry as "contacted,"we remove your contact details from the clinic web portal.
Clinic Reviews:
When you submit a review for a clinic, it becomes visible on the Bumpy app, website, and our clinic web portal. If you decide to delete your review, it will be permanently removed from our system and no longer visible.
Community Interactions:
When you interact with Our community in the Bumpy app by creating a post, commenting or replying to others or liking content, this information will be visible to all users on the Bumpy app. If you delete / remove your post, comment, reply or like it will be permanently removed from our system and no longer visible.
Purposes for Data Processing
We process Personal Data for the following purposes:
User Experience:
To provide and maintain our Service, including to monitor the usage of our Service. User data also enables us to provide a personalized App experience, such as customizing content, notifications and app features.
App Improvement:
We may use your information for data analysis, identifying usage trends, determining the effectiveness of certain features and to evaluate and improve our Service. Analytics data helps us identify areas of the App that need improvement, fix bugs, and enhance performance.
Security:
To assist in verifying user identities, safeguarding accounts and preventing fraudulent activities.
Support Community:
The app aims to create a supportive and informative community where users can share their fertility stories, connect, and find clinics. Users can learn from others’ experiences and seek emotional support during their fertility journey.
User Engagement:
To enhance your App experience and user engagement through features such as likes, comments, and messaging.
Account Management:
To manage your registration as a user of the Service. The personal data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
Sending contact information to clinics:
To send your contact information directly to clinics, based on the dedicated form that you have completed, with your consent. On this basis, the system sends your inquiry directly to the clinics of your choice and these clinics will contact you directly. Processing of your inquiry may appear in direct communication with a Patient Coordinator or staff at the clinic via email or telephone.
Marketing:
To provide you with news, articles, events, updates, general information about the Service and information about our partner clinics and promotions unless you have opted not to receive such information.
Contact:
To contact you by email or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, updates. Or to attend and manage your requests to Us.
Cookies:
To help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Retention of Your Personal Data
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with Our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Sharing of Personal Data
We may share your personal information in the following situations:
With Service Providers:
We may share your personal information with service providers to monitor and analyze the use of our Service, to contact you.
With partner clinics:
We share your information with our partner clinics, based on the dedicated form that you have completed and with your consent.
With other users:
When you share personal information or interact with others in Our community within our app, such information may be viewed by all Bumpy app users and may be publicly distributed outside. If you interact with other users or register through a Third-Party Social Media Service, other Bumpy app users may view your profile and see your name, profile picture and description.
With Your consent:
We may disclose your personal information for any other purpose with Your consent.
With Affiliates:
We may share your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include any subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
For business transfers:
We may share or transfer your personal information in connection with, or during negotiations of, any merger, divestiture, restructuring, reorganization, sale of Bumpy assets, financing, or acquisition of all or a portion of Our business to another company.
Transfer of Your Personal Data
Your information, including personal data, is processed at Bumpy’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Storage and Deletion of Personal Data
We only store personal data as long as it is necessary in order for us to fulfill the purposes of the processing, or for as long as we are required to store the information according to applicable legislation and relevant guidelines. The personal data is thereafter erased in accordance with our erasure procedure. Processing of your personal data, which is based on your given consent may be stored and processed until you withdraw such given consent.
Where we Store your Personal Information
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers and only accessed by the data controller.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our app and website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Your personal data will be stored until such time as you withdraw consent to data processing, delete your account or enact processing restrictions.
How You May Request Deletion of Data
We respect your right to data deletion. To request the deletion of your data:
Account Deletion:
You have the right and possibility to delete your Bumpy account from our Application and all the information which is stored with it at any given time. If you want to delete your account, you can find this option in your account settings in Our app. Select 'Delete account' on your profile page, under 'Settings'. When you delete your Bumpy account, we immediately start the process of removing your data from the product and our systems, ensuring that your data is deleted securely and in compliance with applicable data protection laws. For example, any posts you created and shared to the community will be removed together with your account. Keep in mind that some data, such as anonymized analytics data, may be retained for legitimate business purposes and app improvement only.
Content Removal:
You have the option to remove your community posts, comments and likes within the Bumpy app at any time. You may also remove any clinic reviews at any time.
Contact Us:
You can contact our support team through the app or our support email address to request data deletion.
Newsletter:
You may also unsubscribe from our newsletters or similar communication at any time. In such an event we will no longer store or process your personal data for such purposes.
Disclosure of Your Personal Data
Business Transactions
If Bumpy is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, We may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
Bumpy may disclose your personal data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Bumpy
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of your personal data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your personal data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided Us with personal data, please contact Us. If We become aware that We have collected personal data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. Any changes will be visible by viewing the Privacy Policy on our website and in our mobile application. You can see the "Last updated" date at the top of this Privacy Policy and You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
To get in touch with us regarding our privacy policy, for feedback or other matters concerning our business, please contact us at: contact@bumpyapp.se